99xo Privacy Policy
This page clearly explains how your personal information is collected, what it is used for, and how it is kept secure.
Last updated: January 2025. This policy may be revised from time to time; continuing to use this page after any changes means you have accepted the updated policy.
Introduction and Scope
99xo is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") describes how 99xo collects, processes, stores, and protects your personal information. Please read this policy carefully before using this website.
This policy applies to all users of the 99xobet.cam website — both registered members and guests. By using the services on this site, you are considered to have automatically accepted the terms of this policy. Our Terms and Conditions page sets out the full rules for using the site and works alongside this policy.
Persons under 21 years of age are not permitted to use this platform. Certain personal information is verified at registration to confirm the 21+ age requirement.
What Information We Collect
99xo collects information in several ways — directly from you, automatically, and through third parties. The types of information are broken down below.
2.1 Information You Provide Directly
Information you provide during registration, verification, or transactions:
- Full name and date of birth
- Email address and mobile number
- Username and password
- Identity verification documents (National ID, passport, or equivalent)
- Mobile banking account details (bKash, Nagad, Rocket, Upay) — for deposit and withdrawal processing
- Bank account details — for transactions made via bank transfer
2.2 Automatically Collected Information
The following information may be collected automatically when you access the site:
- IP address and device type
- Browser version and operating system
- Which pages you visited on the site, how long you spent there, and which sections you accessed
- Login times, game session history, and betting logs
- Cookie and local storage data (details in section 9)
2.3 Information Received from Third Parties
For identity verification or fraud prevention, 99xo may occasionally collect limited information from third-party verification services. This information is used solely for security and compliance purposes.
Purpose of Using Your Information
99xo uses your information for the following legitimate purposes:
- To create, manage, and verify accounts
- To process financial transactions including deposits and withdrawals
- To provide and track bonuses, rewards, and VIP benefits
- To provide customer support and resolve issues — via both 24/7 live chat and email
- To prevent fraud, money laundering, and misuse
- To comply with responsible gaming policies and identify at-risk gambling behaviour
- To improve platform performance and personalise the user experience
- To verify age and confirm the 21+ requirement
- To meet legal and regulatory obligations
Your personal information will not be used for any purpose beyond those listed above.
Sharing Information with Third Parties
99xo does not sell your personal information to third parties. However, certain information may be shared in the following limited circumstances:
4.1 Service Providers
99xo works with trusted third parties for specific services such as payment processing, identity verification, technology infrastructure, and fraud detection. These providers receive information only for the specific tasks defined by contract and may not use it for any other purpose of their own.
4.2 Game Providers
Relevant technical information may be shared to operate games from various game studios including Evolution, Pragmatic Play Live, PG Soft, JILI, and Spribe. This information is also governed by those studios' own privacy policies.
4.3 Legal Obligations
Information may be disclosed when required to comply with a court order, a lawful request from a government authority, or applicable law. Any such disclosure is kept to the minimum necessary.
4.4 Business Transfers
In the event of a business merger, acquisition, or restructuring, user data may be transferred to the new party — however, the protection standards described in this policy will continue to apply.
Data Security Measures
99xo has put in place both technical and organisational measures to ensure the security of your information.
- SSL Encryption: All data exchanged between the website and your browser is encrypted using SSL.
- Secure Payment Channels: Transaction information via bKash, Nagad, Rocket, Upay, and bank transfer is processed through encrypted channels.
- Access Controls: Only authorised staff can access the relevant information.
- Security Audits: System security is regularly reviewed and updated.
- Password Protection: User passwords are stored in hashed form — they are never stored in plain readable format.
However, no method on the internet is 100% secure. Use a strong password for your account and do not share it with anyone.
Data Retention Period
99xo retains your information for as long as it is needed to manage your account or as required to meet legal obligations.
- Active accounts: All information is retained while the account remains active.
- Closed accounts: After an account is closed, financial transaction records and identity verification documents are kept for a defined period as required by law.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies generally expire within 30 to 365 days.
Once the retention period ends, information is securely deleted or anonymised.
Your Rights and Choices
You have certain rights regarding your personal information. These are described below:
7.1 Right to Access and Correct Information
You can log in to your profile at any time to view stored information and update general details (mobile number, email). For corrections to identity documents, you will need to contact the support team.
7.2 Right to Close Your Account
You may request to close your account at any time. Information that must be retained after account closure for legal reasons is described in section 6.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or SMS, you can change your communication preferences from account settings or through the support team. However, transactional notifications related to your account cannot be opted out of.
7.4 Responsible Gaming Tools
On our Responsible Gaming page you can find details about setting deposit limits, taking a self-break, or permanent self-exclusion.
Protection of Minors' Information
99xo does not knowingly collect any information from persons under 21 years of age. Age is verified at registration. If a person registers using false information and this is later confirmed, that account will be closed immediately and the associated information will be deleted.
If you believe that information about a minor has been submitted to us, please notify our support team directly.
Cookies and Tracking Technologies
99xo uses cookies to ensure the proper functioning of the website and to improve the user experience.
Types of Cookies
- Essential cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
- Functional cookies: Used to remember your language preference, betting history, and layout preferences.
- Analytics cookies: Collect data on site usage to help improve the service. These are based on anonymous statistics.
You can manage cookies from your browser settings, but disabling essential cookies may cause some site features to not work properly.
Policy Changes and Updates
This privacy policy may be updated from time to time due to changes in services, advances in technology, or legal requirements. For significant changes, registered users will be notified by email or through a public notice on the site.
The date of the most recent update will be shown at the top of this page. Continuing to use the site after any changes means you have accepted the updated policy. The full terms for using the site are available on our Terms and Conditions page.
Privacy Contact
If you have any questions, comments, or complaints about this privacy policy, please contact our support team. Support is available in both Bengali and English, 24 hours a day, seven days a week via live chat.
To contact us by email, our address is: [email protected]
For answers to common questions, you can also visit our FAQ page, where many questions about accounts, payments, and security are already answered.