99xo Terms and Conditions
Please read the following terms carefully before using this platform. By creating an account on 99xo or using any of its services, you are considered to have accepted these terms.
Table of Contents
- General Terms
- Eligibility and Account Registration
- Account Security and Management
- Deposit and Withdrawal Policy
- Bonus and Promotion Rules
- Betting and Gaming Rules
- Prohibited Activities
- Account Closure and Suspension
- Personal Data Protection
- Limitation of Liability
- Changes and Amendments
- Contact and Dispute Resolution
General Terms
These terms and conditions ("Terms") apply to all users ("users" or "members") of the 99xo platform and its services. By visiting the website, creating an account, or using any service, you are legally agreeing to these Terms. If you do not accept these Terms, please refrain from using the platform.
99xo is an online gaming platform providing slots, live casino, sports betting and various other gaming services for Bangladeshi users. The platform is committed to ensuring user protection and a fair gaming environment.
Our Privacy Policy and Responsible Gaming Guidelines together with these Terms form a complete agreement. Both documents are an integral part of these Terms.
Eligibility and Account Registration
2.1 Age Requirement
To open an account on 99xo and participate in any gaming or betting activity, the user must be at least 21 years of age. Users under the age of 21+ are not permitted to create an account or use the platform. 99xo may request proof of age for verification at any time.
2.2 One Account Per Person
Each person may create only one account. If multiple accounts belonging to the same person are found, they will be closed and the associated balances may be forfeited.
2.3 Registration Information
At the time of registration, the user must provide the following accurate information:
- Full name (as per national ID card or passport)
- Active mobile number (for OTP verification)
- Active email address
- Date of birth (accurate and verifiable)
- Current address
If false or incorrect information is provided, 99xo reserves the right to close the account and withhold all deposits.
2.4 Identity Verification (KYC)
Before withdrawals or large transactions, 99xo may request a copy of a national ID card, passport or driving licence. If identity verification is not completed, the withdrawal process may be delayed.
Account Security and Management
3.1 Password and Login Security
The user bears full responsibility for keeping their account password confidential. Sharing login details with any third party is strictly prohibited. If a password is forgotten, it can be recovered via the registered mobile number or email.
3.2 Account Transfer Prohibited
Accounts may not be sold, rented or transferred to a third party in any way. If such activity is detected, the account will be permanently closed.
3.3 Suspicious Transactions
If unusual or suspicious transactions are detected, 99xo may temporarily suspend the account and request additional information for verification. The user is required to cooperate with this process.
Deposit and Withdrawal Policy
4.1 Deposit Methods and Limits
The minimum deposit amount on 99xo is ৳100. Accepted deposit methods are: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major national banks). The minimum deposit for each method is ৳100.
4.2 Withdrawal Methods and Limits
The same methods apply for withdrawals: bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours.
4.3 Fund Verification
Deposited funds must come from the user's own mobile banking or bank account — deposits from third-party accounts are not accepted. Withdrawals must also be made to the same account from which the deposit was made.
4.4 Failed Transactions
If a transaction fails due to technical reasons, the relevant amount is generally returned within 48 hours. If any issue arises, the customer support team must be contacted.
Bonus and Promotion Rules
5.1 Welcome Bonus
New members can receive a 200% bonus on their first deposit, up to ৳8,000. For example, depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000. The bonus amount requires 25x wagering before withdrawal — meaning ৳50,000 in bets must be placed for a ৳2,000 bonus.
5.2 Bonus Claim Conditions
- Each bonus is only active for a specified period.
- A new bonus cannot be claimed while another is active, unless the rules state otherwise.
- Bonuses may only be used on applicable game categories.
- A bonus is not direct cash — completing wagering requirements before withdrawal is mandatory.
5.3 Weekly and Other Promotions
Weekly reload bonuses, cricket festival bonuses and other promotions have their own terms. Each offer states the minimum deposit amount, wagering requirements and validity period. It is the user's responsibility to read the specific terms of an offer before participating.
5.4 Bonus Abuse
Exploiting system errors to claim bonuses, claiming the same bonus across multiple accounts, or following unusual betting patterns to meet wagering requirements will be considered bonus abuse. In such cases, the bonus may be forfeited and the account may be closed.
Betting and Gaming Rules
6.1 Bet Acceptance and Cancellation
Once a bet has been successfully confirmed, it generally cannot be changed or cancelled. However, if an event is cancelled or does not conclude according to the set rules, 99xo reserves the right to make a decision on that bet, including returning the bet amount.
6.2 Odds and Results
Odds in sports betting may change. The odds in effect at the time a bet is confirmed are final. Game results are taken from the relevant game provider's server.
6.3 Technical Errors
If a bet or game is left incomplete due to a server outage, internet connectivity issue or any other technical reason, 99xo will make a decision based on available information. The bet amount may be returned in such cases.
6.4 Maximum Win Limit
There may be a limit on the maximum amount that can be won in a single session for certain games or betting categories. This limit is stated in the relevant game information.
Prohibited Activities
Involvement in any of the following activities will result in permanent account closure and associated funds may be forfeited:
- Attempting unauthorised access to or modification of the platform's systems or software
- Using bots, automated software or any other program to place bets or play games
- Attempting to influence outcomes through secret communication with other users (collusion)
- Using the platform for money laundering or any other illegal financial activity
- Creating or operating an account using a false identity
- Creating multiple accounts to take advantage of bonuses or promotions
- Any attempt to undermine the platform's security measures
- Threatening or harassing behaviour towards other users
Account Closure and Suspension
8.1 Closure by the User
Any user may request to close their account at any time. Before closure, the user will have the opportunity to withdraw the available balance, but any active bonuses will be forfeited.
8.2 Suspension by 99xo
99xo reserves the right to temporarily or permanently close any account if evidence of a Terms violation is found, during an investigation, or for security reasons. The reason for closure will be communicated to the user, unless legally not possible.
8.3 Inactive Accounts
An account may be considered inactive if there has been no transaction for 12 consecutive months. A maintenance fee may apply to inactive accounts. If a balance remains, it can be withdrawn by logging back in.
Personal Data Protection
99xo treats the privacy of users' personal information with the highest importance. Full details on data collection, storage and processing can be found in our Privacy Policy.
In brief, 99xo may use your information for the following purposes:
- Account management and identity verification
- Transaction processing and security
- Customer support
- Compliance with legal obligations
- Sending relevant promotional communications (subject to user consent)
Users may request a copy of their data or ask for corrections at any time. Requests to opt out of marketing communications can also be submitted through customer support.
Limitation of Liability
10.1 Gaming Risk
Online gaming and betting are inherently risky. 99xo does not guarantee any winnings. Users place bets or play games at their own discretion and bear full responsibility for any losses.
10.2 Technical Disruptions
99xo will not be liable if the service is disrupted due to server outages, third-party technical failures or other uncontrollable causes. However, efforts will be made to minimise any loss to the user in such cases.
10.3 Third-Party Content
The platform contains content from third-party game providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.). 99xo makes no warranty regarding the quality, accuracy, or outcomes of this content.
Changes and Amendments to the Terms
99xo reserves the right to modify these terms at any time. For significant changes, users will be notified at least 7 days in advance via their registered email or a notice on the platform.
Continued use of the platform after changes take effect will be considered acceptance of the new terms. If you do not agree to the new terms, you will have the option to request that your account be closed.
The date of the most recent update will always be shown at the top of this page. In the event of any conflict with a previous version, the most recent version will apply.
Contact and Complaint Resolution
12.1 Customer Service
The 99xo customer service team is available 7 days a week, 24 hours a day. Support is available in both Bengali and English. Live chat provides a quick response; for complex issues, contacting us by email is recommended.
Contact email: [email protected]
12.2 Submitting a Complaint
If you have a dispute regarding a transaction or game result, you must submit a complaint within 72 hours of the incident via live chat or email. The complaint must clearly state the transaction date, amount, and a description of the issue.
12.3 Resolution Process
After receiving a complaint, 99xo will provide an initial response within 7 business days. Complex cases may require more time to investigate. If the issue is not resolved, there is an option for escalation to a higher-level review.
For answers to common questions, visit our Frequently Asked Questions (FAQ) section — it covers many common questions about payments, bonuses, and accounts.
Learn More About 99xo
Visit these pages for more information about the platform, our services, and responsible gaming.